Fitroya is pleased to provide you 14 days from the delivery date to return any item. To be eligible for a return, your item(s) must be unworn & unwashed in original condition. Fitroya does not currently offer exchanges. If you are looking to exchange for a different size, color, or style - please place a new order.
If you would like to return items, please follow the below steps:
- Simply download the Fitroya Returns Form
- Complete the form, indicating reasons for the return and enclose this form within your return parcel.
- Pack items securely in the original package. Please obtain proof of postage and keep your receipt to enable you to track when the parcel has arrived in the Fitroya warehouse.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be automatically completed via the original payment method. Please allow 2 business days for the refund to be processed.
We can generate a returns label via Royal Mail for you and the cost of the shipment will be deducted from your overall refund. This cost may vary depending on your location. Please contact us on firstname.lastname@example.org for any assistance.